Lumix Professional Services Launched

Posted Feb. 13th, 2019 by Daniel J. Cox

Dedicated to Pros and Serious Enthusiasts

Panasonic has stepped up with a very important program for serious photographers. I mention serious, not professionals, since the program is all based on the equipment you use, not if you make a professional living from it. This is a smart move since there are so few pros left, AND why should somebody who buys their professional gear get less than pro service? The following is a list of camera bodies and lenses that qualify you for this program.


Lumix G9
Lumix GH5
Lumix GH5S
Lumix GH4
Lumix G85

Qualifying Lens

12-35mm f/2.8 
12-35mm f/2.8 II 
14-42mm f/3.5-56 Power Zoom 
35-100mm f/2.8 
35-100mm f/2.8 II 
45-175mm f/3.5-5.6 Power Zoom 
Leica 100-400mm f/4-6.3 – Vario-Elmar 
Leica 12-60mm f/2.8-4 Vario-Elmarit 
Leica 12mm f/1.4 Summilux 
Leica 15mm f/1.7 Summilux 
Leica 200mm f/2.8 Elmarit 
Leica 25mm f/1.4 Summilux 
Leica 42.5mm f/1.2 Nocticron 
Leica 45mm F/2.8 Macro-Elmar 
Leica 50-200mm f/2.8-4 Vario-Elmarit 
Leica 8-18mm f/2.8-4 Vario-Elmarit 

Tom Curley: Advocate for us all

None of this would’ve been possible without the dogged determination of our Lumix Ambassador leader Tom Curley. Tom’s been working with serious photographers, mostly pros, for decades.

Tom Curley, Dan, and Griffin Hammond during our shoot for the 100-400mm Leica lens on the coast of Alaska. You can see the video from this shoot below.

Tom understands why it’s important for a company to make this kind of commitment if they plan to attract the most dedicated user. I, for one, applaud Tom Curley’s foresight and passion to provide an organized, well-rounded program for Lumix users.

Details from Official Press Release

Introducing Lumix PRO Services
We are excited to begin offering personalized Lumix camera, lens and accessories support for our imaging professionals. The Lumix Pro Services(LPS) program is designed for professional photographers, filmmakers and cinematographers, offering prioritized support, expedited delivery and repairs, special discounts, exclusive phone support and more. Our goal is to provide everything you count on to operate and grow a successful business with Lumix.

Why Now?
For over 10 years we have listened to professional creators to develop and build the most innovative imaging technology on the market. Our pros provide valuable feedback on every aspect of our business, and that includes service. We’ve taken your feedback and put together a program that reflects your highest priorities for speed, service, and support.

Lumix Platinum Membership

  • Exclusive Member Hotline
  • 8:00am-8:00pm EST, Monday-Friday
  • Service Turnaround 2 Business Days
  • Service Shipping Free Next Day shipping, both ways
  • Repair Discount 20% off out-of-warranty repairs
  • Free Sensor or EVF Clean, Lens Calibration, Firmware Update for 2 bodies and 2 lenses per year, in up to 2 shipments
  • Repair Loaner For Repairs requiring more than 2 business days
  • New Product Evaluation Loaner
  • Program launching 2019
  • Premium Welcome Kit
  • Includes Membership card & gift
  • Partner Discounts
  • Annual Membership Fee
  • $199

You can read the full Official Press Release for yourself by clicking this link.

Lumix gear is already nearly bombproof

With this new program, we’ll now have excellent service to help fix any problems that do arise. Even so, I’ve been shooting Lumix gear now since 2008, and with every passing day I’m more and more impressed with the durability of these cameras. But I’m very excited we do have this new service. For an example of how durable Lumix cameras are, you can watch the video below from our last trip to France.

Watch a Lumix LX10 roll down a mountainside and survive

I told you these cameras are durable.

Add Your Voice!
There are 3 comments on this post…
  1. Jim ScarffOn Apr. 24th, 2019

    The requirements to sign up for LUMIX Professional Services in the United States are somewhat more restrictive than you report. Per the LUMIX website, a would-be member must own: TWO qualifying cameras AND FOUR qualifying lenses. I have two G9s but only two lenses.

    Lumix PRO Services is designed for professionals.
    The following are the ownership prerequisites for membership:

    2 current Lumix Professional Camera Bodies
    (G85, G9, GH4, GH5, GH5s)

    +4 Lumix lenses
    (see full list of qualifying lenses).”

  2. Jim heywoodOn Feb. 13th, 2019

    This is great news. I’m so weary of getting “support” from folks who less than me

    • Portrait of Daniel J. Cox

      Daniel J. CoxOn Feb. 14th, 2019

      Jim, not sure what you mean by, “support” from folks who less than me”?

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