Delta Service I could have never imagined.
Ok, I’m still virtually in shock. I just landed in Salt Lake City coming from the DFW PhotoExpo in Dallas via Delta airlines. Our plane was late coming in to Salt Lake. As I exited the plane, there, on the gang way was a very nice lady dressed in a long, Delta blue trench coat, with an iPad showing Daniel J. Cox.
She asked, “Mr. Cox?” which I replied, “yes ma’am” and she said, “follow me. I’m here to drive you to your flight to Bozeman. You’re very late and we can make better time with me driving you across the airport on the tarmac.” What?? are you kidding I’m thinking to myself. No, I actually said the out loud to her and she said, “no, I’m not kidding. I have a car down here at the bottom of the gate. Lets go”. I reply, “Ok, I’m with you, ” We get to the bottom of the gang way and I see a gorgeous Porsche, I get in and realize rather quickly this is the most beautiful car I’ve ever set my back side in.
This wonderful Delta agent introduces herself as Deborah Pratt at which point I ask her, “do you know who I am? I don’t deserve this. You must have me confused with somebody else”. She says, “no, you’re one of our Million Milers and we need to get you to your plane”, I’m paraphrasing here, I was so completely surprised I’m not really sure exactly what I said.
I gathered my wits as we drove behind one Airbus A320 after another, slipping silently across the airport concrete that the Porsche made feel like cotton. Wits gathered, I asked her if I could shoot some pictures of her driving as well as when we stopped. I informed her as a journalist I would be reporting this to my readers via my Blog. She thought that was pretty cool. I explained I needed proof this all happened and I would need a photo of her and her amazing car. She agreed and as we pulled up to my gate, from the outsdie of the airport looking in, I shot a couple of pictures with my iPhone of this wonderful lady doing an amazing favor for one of their customers. I’m still stunned even as I write this.
I’ve mentioned more than once to many of my friends and business colleagues that Delta has been our number one airline due to the phenominal service they’ve been providing over the past few years. I’ve said things like, ” Tanya and I really like Delta due to the many little things they do for their frequent fliers.” Well today, they just upped their game, AGAIN. Thank you Delta and thank you Deborah Pratt for being a part of an amazing team. Keep up the great work. I’ve never experienced anything so unexpected in all my years of being in business.