Delta Service Does It Again But This Time to Tanya

Posted Aug. 20th, 2018 by Daniel J. Cox

Tanya with the Delta agent standing in front of the Porsche that’s used to chauffeur us to our gate. It’s probably the most beautiful car I’ve ever ridden in. Seattle Tacoma Airport

Back in 2015, I was flying through Salt Lake City when I got the business surprise of my life. While exiting the Delta aircraft, there at the door was a lady with an iPad showing my name. You can read the rest of the story at Delta Service I Could Have Never Imagined. Well, Delta service does it again but this time to Tanya.

We’re on our way to Alaska for our annual brown bear photography and salmon fishing adventure. When disembarking the plane in Seattle, there was a friendly, smiling Delta agent standing at the exit door, this time with Tanya’s name on the iPad. She explained she was there to drive us to our gate or the Delta Room, whichever we preferred. Tanya said it best as the driver whisked us off to the Delta Lounge, she said, “You know this is such a nice and appreciated surprise. So many of us self-employed can never afford. So much fun to experience a little perk that a larger company might provide.”

The spectacular new Delta Sky Club at Sea-Tac Airport in Seattle.

So the reason for this post is not to brag in any way that we get this special privilege. That would never be our intention. My main desire for sharing this is to tell the world about the amazing service Delta provides. We’ve been flying them almost exclusively since their merger with Northwest, who I loved, before Delta. Once in awhile, we have to move over to a different airline, including their partners and invariably we’re shown why we love Delta so much. Delta is a serious cut above the competition, even their partners Air France and KLM. Both are very good but Delta makes them look subpar in comparison. We do everything possible to stay seated on a Delta aircraft.



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There are 2 comments on this post…
  1. Shiela P GlatzOn Aug. 20th, 2018

    I’m glad you had such a wonderful experience with Delta, Tanya. David and I are United flyers, but we had a similar experience. We were getting off the plane from Jackson Hole to Denver, and on the jet bridge stood a United agent with our names on an iPad. David’s first question of course was, “What the hell did Shiela do now?” . Like you, a car was waiting on the tarmac to whisk us off to the lounge. We have loyalties to different carriers, but I am thrilled that there is still some semblance of Customer Service left – albeit this perk is not the most common perk given out by both carriers. I am, however, glad Delta did right by you!

    • Portrait of Daniel J. Cox

      Daniel J. CoxOn Aug. 20th, 2018

      Great to hear from you Shiela. Always love having you join the conversation.

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