Delta: No Cell Calls on Our Flights

Posted Mar. 16th, 2014 by Tanya Cox

Delta: No Cell Calls on Our Flights


With both Congress and the DOT possibly poised to ban inflight cell calls on U.S. carriers, it’s unlikely that the decision will come down to the airlines themselves. But if it does come to that, at least one of the largest airlines has made its position on the matter a matter of public record.

In a memo to Delta employees, subsequently distributed as a press release, company CEO Richard Anderson made it clear that, at least on his watch, inflight cell calls would not be supported.

Our customer research and direct feedback tell us that our frequent flyers believe voice calls in the cabin would be a disruption to the travel experience. In fact, a clear majority of customers who responded to a 2012 survey said they felt the ability to make voice calls onboard would detract from — not enhance — their experience. Delta employees, particularly our in-flight crews, have told us definitively that they are not in favor of voice calls onboard.

So, no matter what the FCC decides, or the DOT, or Congress, Delta customers can be assured of gab-free flights.

Written by Tim Winship, FrequentFlier (Dec 13, 2013)

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  1. Portrait of Daniel J. Cox

    Daniel J. CoxOn Mar. 16th, 2014

    Hallelujah for this sensible and comforting promise from Delta. I can’t imagine how uncomfortable it would be having to sit through conversations with those who talk in to a cell phone like it’s a tin can with a string.

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